Your use of this website and any product or service contained within constitutes acceptance of these Terms & Conditions. These terms and conditions may be amended at any time by updating this page.
MontyQ Cymru is the trading name of MONTYQ LTD.
MontyQ Cymru make every effort to ensure that the pricing and product information displayed on this website is correct and up to date. However, if an error in the pricing of a product is found MontyQ Cymru can not be held responsible as information may sometimes be out of date. The user acknowledges that information, products and services on this website may include errors or inaccuracies.
Vouchers can only be used against items that we have in stock. Vouchers will not be accepted on custom bulk orders placed.
Postage & Packaging
In the UK MontyQ Cymru normally use Royal Mail's standard delivery service and always obtain proof of posting. MontyQ Cymru aim to despatch all orders within 2 working days. If this is not possible then an email will be sent after your order is received. Please note that MontyQ Cymru cannot be held responsible for local custom or import taxes. Customers outside the EU may be charged by their Customs department once the parcel reaches their country.
MontyQ Cymru never sell or pass on customer details. In addition we do not store customers' credit card details. In fact if you pay online then your payment will be processed by Paypal's secure encrypted system which means that we never even see your credit or debit card details.
Full payment for the MontyQ Cymru goods that you order must be received before your order can be accepted. Once payment has been received a confirmation of your order will be sent by email to the email address provided by yourself. Our acceptance of your order brings into existence a legally binding contract between us. Please check this confirmation email carefully and notify us immediately by email if there are any errors.
We reserve the right to cancel the contract between us if:
- we have insufficient stock
- we cannot deliver to your area
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we have to cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card within 30 days of your order. We will not be obliged to offer any compensation for any disappointment suffered.
If for any reason you’re unhappy with your purchase we will refund any goods returned within 14 days of receipt, as long as it is returned in its original state, unworn and in a resalable condition with all tags attached. Proof of purchase is required. Goods are returned to MontyQ at your own expense. Please contact us via email on: firstname.lastname@example.org to obtain a return instructions.
Returns are only accepted providing the items are unworn, in a resaleable condition, with all tags attached. Extra care must be taken when trying on clothing. Please ensure that you are not wearing any make-up, fragrance or deodorant that may leave a scent or mark on the item. We reserve the right to refuse an exchange or refund if goods are not returned in their original condition (worn, nicotine contaminated, washed, modified or damaged).
Please ensure any unwanted item(s) are returned within 14 days of receipt. Returns received after the 14 day period will NOT be processed.
Returns that comply with our terms and conditions are processed within 3 working days from when they arrive back to MontyQ. We reserve the right to deduct a fee of up to 50% of the item value if the item does not comply with our return policy due to not in original condition, shows signs of wear, perfume contamination, stains, animal hair.
Once the refund has been processed any funds due should appear on your bank/credit card statement within 5-10 working days (Please note that refund times are dictated by the card issuers and are outside our control).
This does not affect your statutory rights.
All Goods should be returned to:
MontyQ Ltd, Lavender House, Berrington Villas, Ystradowen Swansea, SA9 2YL, United Kingdom.
Standard 48 hour: £4.50, 0.50 for each additional item, 1-2 working days
Next Day: £8.90, £1.00 for each additional item, excludes weekends and bank holidays
Next Day Saturday: £12.00, excludes bank holidays
Next Day Orders must be received before 1.30 pm.
EU: £11.00 - for each additonal item: £2.00, 5-7 working days
Rest of the World: £14.00, £7.00 for each additional item, 10-13 working days
Next Day delivery is not available to outside the UK and the following areas:
Northern Ireland, Isle of Man, Channel Islands, Republic of Ireland and BFPO. Please see below for list of postcodes where we are unable to deliver next day.
IV3 - 28, IV30 - 32, IV36 - 40, IV52 - 54, IV63, KW1 - 14, PA27 - PA38, PH5 - PH41, PH49 - PH50, HS, IV41 - 49, IV51, 55 & 56, KA27 & 28, KW15 - 17, PA20, PA41 - PA49, PA60 - 78, PH42 - 44, ZE.
For any other countries please contact us at email@example.com for special rates.
The entire liability of MontyQ Cymru for any claim shall not exceed the price of the products supplied by MontyQ Cymru. Every effort has been made to ensure that this website is free from any computer viruses or similar. However MontyQ Cymru or their agents cannot be held responsible for any damage or loss incurred by using this website.
In no event will MontyQ Cymru, their employees, contractors, suppliers, agents, affiliates or assigns be liable to ANY party for any indirect or direct or consequential or incidental costs arising out of or in connection with this agreement, web content or website links.
Third Party Links
MontyQ Cymru are not be responsible nor liable for your use of any other websites which may be accessed via links within this website. MontyQ Fashion is not responsible for their content. Any such links are provided as a service to users of this website and their inclusion in this website does not constitute an endorsement by MontyQ Cymru.
The MontyQ Cymru website, content, imagery and text cannot be copied or edited without our express prior written permission. All our designs are protected by copyright.
MontyQ Cymru is the trading name of MONTYQ LTD which is a registered limited company in England & Wales with the registration number 08189537. Our registered address is MontyQ Ltd, Lavender House, Berrington Villas, Ystradowen, Swansea SA9 2YL. This is a correspondence address only.
These Terms and Conditions shall be governed by and construed in accordance with English law.
Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.